Missing or clunky loyalty program
Two times the lifetime value, in a year
RetentionHQ separates new customers from returning ones and treats them differently, the all-in-one retention marketing platform for ecommerce brands, with a forward-deployed marketer.
+26%
total sales after consolidating loyalty, email, and SMS
The problem
Loyalty that only lives in one channel
A points balance that only shows up on a standalone rewards page misses the moments that matter: checkout, an abandoned cart email, an in-store visit. Without that context everywhere, loyalty can't do the one thing it's for, bringing customers back.
What we hear from brands
loyalty program constrained to store discounts, nowhere else
difficulty unifying online and in-store loyalty across POS and ERP
phone number IDs are often outdated, so we can't even reach our own members
The new way
Tiers people actually want to keep
Group customers by spend or points earned, then give each tier a reason to stay: higher discounts, early access, or free shipping. Because tier status lives in the same profile as every other signal, the benefit shows up the moment a customer qualifies.
+14%
average order value
64%
reduction in marketing stack costs
How it works
From first call to fully live, without the downtime
Grant access, not headcount
You are not staffing a migration project. You are granting access and approving a plan your RetentionHQ marketer builds around your goals.
Old tools run until the new ones are ready
There is no cutover cliff. Your current stack stays operational the entire time setup is happening in the background.
Timelines scale with complexity
Two to four weeks is typical for a growing brand. Complex, nine-figure operations run three to seven weeks, still with the same 99%-handled-for-you model.
The platform
Where the customer profile actually comes from
Store events, order data, campaign response, and site behavior write into the same record, with cleansing and error monitoring built in rather than bolted on afterwards.
Your forward-deployed marketer
What you can actually ask for
Building or updating flows, creating segments, setting up A/B tests, configuring personalization rules and widgets, chasing a deliverability problem. The list is not a menu of tiers, it is whatever the marketing work is that week.
Flows, segments, widgets, and A/B tests built for you
Deliverability monitored and repaired
Ad-hoc requests, not a ticket allowance
Replace your stack
Three to five tools doing the same job, badly
Most brands auditing their stack find three to five tools with overlapping functions and no shared data. RetentionHQ is built to absorb that overlap into native modules for email, SMS, loyalty, on-site personalization, and recommendations.
Replaces
Klaviyo
Attentive
Yotpo
Rebuy
Segment
Everything is on the site, including the boring parts
What is included, what it replaces, and how the migration runs. No form in the way.